Digital Spice – WordPress Website Support Plans
WordPress website support to suit your business needs.
– WordPress Website Support Plans –
If you need a professional to provide support for your WordPress website, update content on your website or maintain your website with the latest security patches – our WordPress website support plans are designed to suit a variety of needs.
We take pride in providing quality and friendly support, and are just an email away if you need assistance.
- PAYG Website Support Plan -
Our Pay-As-You-Go (PAYG) website support plan allows for additional email support, investigating technical issues, minor software updates and applying minor content updates.
These updates are done on a per-request basis.
Credit for support time is purchased in hourly blocks of $88hr with a minimum of 3 hours paid up front = $264 inc GST per credit bundle.
We will keep track of the time it takes to attend to support requests for your business and inform you when you need to top up your support plan credit.
We will also notify you if a request is going to exceed this support option and would need to be quoted separately – such as a new feature request or costs for purchasing plugins/software.
- WordPress Website Maintenance -
It is important to keep the software up-to-date on your WordPress website to maintain security and performance.
Our WordPress Website Maintenance plan is designed to help you achieve this.
We offer the option for maintenance to be scheduled annually, every 6 months or quarterly. For most WordPress websites we recommend your website is maintained for updates every 6-12 months (or quarterly for larger dynamic websites).
Our WordPress website maintenance plan includes: taking a back-up of your website files and database, updating the WordPress version and any available plugins and testing a debugging to ensure all is working as intended. If an issue occurs we can roll back the backup and proceed from there. We will also run a performance test to see if any improvements can be made to your website performance and provide recommendations.
Cost is $264 inc GST per maintenance session.
Payment terms 7 days from invoice.
Additional cost may apply if any plugin/s require a new license/software to be purchased again to allow for an update. If additional maintenance is required we will advise of this for your consideration.
— Terms and Conditions —
From time to time the information on this page may be updated to include new information and service changes. Please note our support plans are non-refundable. Support is undertaken during business office hours Monday – Friday 9am – 5pm EST. For urgent requests outside of these times please email us and we will attend to the issue at the earliest possible convenience. You can read our full terms and conditions here.